At Kinder Morgan, we believe our neighbors, governments and communities play an important role in how we conduct our business. Our policies are designed to facilitate our building trust and fostering collaboration within the communities in which we operate.

We are committed to:

  • Engaging with communities, governments and stakeholders in accordance with our core values of Integrity, Accountability, Safety and Excellence.
  • Treating everyone with respect and striving to understand community concerns while also sharing our perspective.
  • Showing transparency in our interactions and being responsive to community questions and concerns.
  • Negotiating with property owners in good faith for survey access and property rights to reach mutually acceptable agreements.
  • Providing our representatives the training to perform their jobs and interacting positively and productively with the community.
  • Treating affected parties fairly and consistently.
  • Communicating before, during and after construction projects with the community. We strive to preserve historic, cultural and community resources and participate in one-call programs to promote safe digging practices.

Community Engagement Process

Kinder Morgan is committed to making community engagement a priority. We engage our leadership and deploy resources to help us address community concerns. Our Corporate Communications and Public Affairs department helps develop and implement our community relations strategies to reach a variety of stakeholders. Our Public Affairs and Right-of-Way departments as well as local operations personnel work with communities in an effort to build trust and foster collaboration. During our engagements, any concerns and feedback are considered, and we consult directly with stakeholders in an effort to stay ahead of issues. For our larger projects, we often also create project-specific websites, where communities can find more information if they have questions or concerns. 

Public Awareness Program

Kinder Morgan’s Public Awareness Program aims to inform the public about pipelines in the areas where we operate and provide important safety information to those living and working near our pipelines. We also strive to increase knowledge of the regulations for working around and preventing damage to our pipelines, and educate first responders and the public on our emergency preparedness plans. Our program is an example of our ongoing stakeholder consultations in which we engage with, provide information to and receive feedback from our stakeholders.